PAYMENT, CANCELLATION AND REFUNDS
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LATEST REVISION: OCTOBER 2023
IMPORTANT – PLEASE READ THESE TERMS CAREFULLY. BY USING THIS PLATFORM OR SERVICE , YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, ACCEPTED AND AGREED WITH THESE TERMS OF USE. IN ORDER TO USE THE PLATFORM OR SERVICE YOU MUST AGREE TO THE TERMS OF USE THAT ARE SET OUT BELOW. YOU FURTHER AGREE TO THE REPRESENTATIONS MADE BY YOURSELF BELOW. IF YOU DO NOT AGREE TO THE TERMS OF USE, PLEASE DO NOT CONTINUE USING THIS SERVICE OR PLATFORM.
The Terms of Use stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legally binding agreement between you and PlusVibes (“we”, “us” or the “Company”).
By using the Platform, and downloading, installing or using any associated software or application supplied by the Company (collectively, the “Software”), you hereby expressly acknowledge and agree to be bound by the Terms of Use, and any future amendments and additions to these Terms of Use as published from time to time at https://www.plusvibes.com/terms.
1. PAYMENT
PlusVibes does not operate the payment gateway. The payment will be processed by ToyyibPay (https://toyyibpay.com).
If you purchase any product or services on PlusVibes, you agree to pay all fees and charges (including all applicable SST) in accordance with the applicable fees, charges and payment terms. You may choose to pay for the Service by any of the payment methods available at the Platform. We reserve the right to make changes to the fees and charges from time to time without advance notice. By providing the required payment or payment information, you agree that we may invoice all fees and charges due and the payment will be processed automatically upon confirmation of booking. You shall be responsible for any finance or other charges imposed by your payment provider (such as credit card provider or financial institution) and to resolve any disputes with your payment provider (such as your credit card company) on your own.
We reserve the right to suspend the processing of any transaction where we reasonably believe that the transaction may be fraudulent, illegal or involve any criminal activity or where we reasonably believe you to be in breach of the Terms of Use.
2. CANCELLATION
Please ensure that you would like to purchase the service. Once the payment is conducted, PlusVibes currently does not allow cancellation after the booking and payment is made with a Specialist. You may only reschedule your session to a later date.
Should you subscribe to a subscription service on the Platform, you will be able to cancel your subscription. Any type of subscription you choose will continue and automatically renew until you cancel the membership. By choosing a recurring Membership Service, you acknowledge that such paid services have a recurring payment and you accept responsibility for all recurring charges prior to cancellation. You can cancel the subscription to the service at any time for any reason. Your membership must be canceled before it renews in order to avoid the next billing cycle.
We reserve the right to change our subscription or adjust prices of our services. Any changes to your membership services will only take effect following proper notice to you.
Free Trials: Occasionally, we offer free trials for our Therapist Services. Once a free trial expires, the paid membership will commence following a notice to you.
3. REFUNDS
Strictly no refunds are available for any Services (or part of Services) which have been provided or when the booking and payment has been made for the Specialist Service or any other services provided by the Platform. Should there be any miscommunication, it is up to PlusVibes whether the company would like to provide in-app vouchers to the Users.